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Social Media Wave BLOG
e Mail opt out rate hits 80% PDF Print E-mail
Written by Craig Stark   
Wednesday, 07 January 2009 18:38
(0 votes)

According to Forrester Research's January First Look Report- Market Intelligence:

"Four out of five online US consumers have unsubscribed from e mails companies send them, citing irrelevant content as the top reason"

Here is our take on what is happening to the message and the medium.

  1. The medium is in effect our Inbox and even after careful "double opt in" consideration, we are getting too many messages into our inbox on a daily basis. This actually factors down into an average of 4 hours per day of time spent by business people glued to their computer's inbox. Productivity gains can be upped dramatically by reducing this to 1 hour.
  2. PDA and Blackberry use is up dramatically and newsletter type html pages do not bode well for attention over text based e mails. Coupled with low content value, they are sent to the trash can.
  3. Content that is packaged by e Marketing Gurus that told marketers to use "Long Copy" ads to pitch their wares. If the message is pure sales push AND uses the dreaded "Long Copy" - it's gone.
  4. Intelligent SPAM filtering that is now using many of the key words and phrases that were previously successful are now implemented within the ISP level and then by firewalls, and finally Outlook type filters and rules.

If we look purely at why the content is of no value, we need to frame the discussion in terms of Social Media best practices. One other report from a survey done by Anderson Analytics for the Marketing Executives Networking Group (MENG) cited that Marketing Executives are "Sick of Web 2.0" in terms of buzzwords, but had no idea of how it works, why it works or how to go about implementation.

 So you can see that there is a wide gap between what WAS working in on line marketing and what isn't in a short period of time. Marketing executives have to determine what content is relevant and why.

Looking at the success of Blogging/ communities as a benchmark (those that lead the success stories) content is relevant because those who read the Blog can also comment on the topic. E mail marketing is usually a one way "shout out" relying on calls to action that translate into CPC / sales. Unless you are marketing a price sensitive commodity to existing consumers, this model is doomed- especially if you are trying this method a a first time trial in 2009. Those touting Constant Contact as the way to go for e marketing are missing the point of this Blog post- 80% of consumers are opting out!

Marketing Executives who are "sick of Web 2.0" are also missing the point. If they want to concentrate on CUSAT and Customer retention as a strategy to "survive the economic downturn" they are missing the opportunity to engage with not only their existing customers, but thousands on potentially net new customers. Fear of the unknown has left Marketing Exec's in "Do Nothing" mode, because it feels safe to the veterans who either have to ask for budget, wait until someone else justifies it or perhaps it just "goes away".

Well, we are betting that Social Media Marketing is here to stay. Maybe we can help your company turn the corner and embrace the opportunity rather than wait for push marketing successes to grind to an even lower ROI benchmark.

 

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8/10 Holiday Shoppers read Web Reviews PDF Print E-mail
Written by Craig Stark   
Saturday, 03 January 2009 18:51
(1 vote)
Web Reviews drive sales.

Eight in ten online shoppers (81%) have read consumer-written product or retailer reviews when doing their holiday shopping this year, according to (pdf) a Nielsen Online holiday survey conducted in mid-December, reports Retailer Daily.

Customer reviews are an important research tool for online consumers, with 71% agreeing that consumer reviews make them more comfortable that they are buying the right product, Nielsen found.

When evaluating this customer feedback, 63% of online shoppers indicated that it was important to have multiple reviews for each product; 14% looked for reviews from an established source; and just 3% sought out reviews by people they knew personally.

“Consumer reviews are a must-have for online retailers, especially during the holiday season when shoppers are buying for others in categories they’re less familiar with,” said Ken Cassar, vice-president, industry insights, Nielsen Online. “Perhaps more than any other time of year, consumers are looking for outside feedback for guidance.”

Source:Marketing Charts.com
So how can a small to medium sized company add a community review feature to their product catalogue or online shopping cart?
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Last Updated on Sunday, 04 January 2009 03:41
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Web Site Redesign for 2009? PDF Print E-mail
Written by Craig Stark   
Thursday, 01 January 2009 21:44
(1 vote)
Should I redesign my Website for 2009?

Many companies are under the "New Years resolution" mode and wish to "update" their websites.

Without doubt, there are good intentions here as many a graphic designer / web guy has told us:

  1. You need to redesign the website for "freshness" at least every 12 months. 
  2. You need to add more features such as flash and video animations.
  3. You should add a newsletter sign up and use "constant contact".
  4. Get some new photos and images of you holding trophies/ big fish.
  5. You have to pay someone to "set up your SEO"

Let's weigh in on these suggestions:

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Last Updated on Sunday, 04 January 2009 03:39
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Trends for Web 2.0 in 2009 : Gartner PDF Print E-mail
Written by Craig Stark   
Monday, 22 December 2008 00:00
(0 votes)

Key Market Trends for 2009 -Gartner Group

During the past year, a number of key trends have emerged and are shaping the market and the strategies of the Web Content Management vendors. The following sections highlight those of primary importance together with related "action items." We have been leading clients in this direction since 2007 as the tools and platforms have matured.

Web sites as we knew them are dead. To get to Web 2.0 and to utilize SMM strategies, you will need to understand these trends.

Happy 2009!

From Visitors to Users

Web sites should incorporate Web 2.0 features in a way that monetizes the inclusion measurably. Understand that many segments of your overall target audience will want to interact with your Web site.

Action Item: Understand the cultural shift and consequent bias toward the Web 2.0 phenomenon. Passive Web sites no longer have the same lure or stickiness. Incorporate sensible Web 2.0 features into all domains including Internet, intranet and extranet. Encourage user-generated content and analyze this content to gauge the success and direction of your Web site.

 

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Last Updated on Tuesday, 23 December 2008 01:52
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Twittering into Business Mode? PDF Print E-mail
Written by Craig Stark   
Monday, 15 December 2008 20:24
(0 votes)

Twitter is all the rage in many Social Media Circles. I get the technology and the intimacy it brings to the Social Media mechanics it had made available.

I see that the tool kit is now legitimized and that the Twitter folks are the first ones in. Just like Facebook is a great beach head win for Social Networking, Advertising and a wonderful hybrid of opportunities for all.

Looking up the academic food chain however, we see that in Enterprise trends, there is always a caveat emptor to adoption. That would be control in terms of privacy, application development and the need to create non- mainstream communications channels.

Twitter needs to be reviewed against your existing corporate communications and privacy issues. Just as Blogging needed to be reviewed against "poor content management" practices.

There is a buzz that Twitter will be making API's available to create separate channels or groups which would be much more useful to corporate marketing and communications endeavors. I am taking a wait and see approach for now. Our clients need to know how to implement this new protocol and apply it in Social Media Marketing priorities.

So here is a background read on Twitter as a "Protocol" for the more technically inclined or those Social Media hungry.

 

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Last Updated on Sunday, 04 January 2009 03:33
 


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